Privacy Policy

Effective Date: July 13, 2026

Information We Collect

When you engage with our services, we collect the following categories of information:

• Contact details including name, email address, and correspondence preferences
• Property search criteria and residential preferences
• Information you provide during consultations and viewings
• Communication records related to our service provision
• Technical data from website visits, including IP address and browser type

How We Use Your Information

Information collected is used exclusively for the following purposes:

• Providing property advisory services tailored to your requirements
• Communicating about properties matching your criteria
• Coordinating viewings and managing service delivery
• Improving our service quality and website functionality
• Complying with legal obligations and regulatory requirements

Information Sharing

We maintain strict confidentiality regarding client information. Your personal data is never sold or shared with third parties for marketing purposes. Limited sharing occurs only in these specific circumstances:

• With property owners or their representatives, when necessary to facilitate viewings or negotiations
• With legal professionals, when required for lease review services
• When legally required by authorities or court order
• With service providers who assist our operations under strict confidentiality agreements

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption of sensitive communications, and restricted staff access to personal information.

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal requirements. Client service records are typically maintained for seven years following service completion, in accordance with standard business practice and legal requirements.

Your Rights

Under applicable data protection laws, you possess the following rights:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, subject to legal retention requirements
• Restriction of processing in certain circumstances
• Objection to processing based on legitimate interests
• Data portability for information you have provided to us

To exercise these rights, contact us at [email protected] with specific details of your request.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. For detailed information about our cookie practices, please review our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any websites you visit.

Changes to This Policy

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to active clients via email. Continued use of our services following policy updates constitutes acceptance of the revised terms.

Contact Information

Questions or concerns regarding this privacy policy or our data practices should be directed to [email protected].

Supervisory Authority

If you believe our data practices violate applicable law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.